It seems that meetings are a way of life in the business world these days. There are many organizations whose key resources seem to be tied up in an endless string of meetings from start to finish almost every single day. Which begs the question, ‘when does any real work get done?’ The unfortunate reality for many is that […]
In this continuing series on ITSM Assessments, this article will focus on the Process Design and Verification step of the ITIL Journey. Process Design and Verification is comprised of the following activities and sub-activities:
Project Planning - Project Initiation and Detailed Project Planning
Process Design - Process Flow Diagrams, Roles and Responsibilities, Work Instructions and Procedures
Requirements Definition […]
In continuing with the theme of ‘Starting the ITIL Journey with an ITSM Assessment’, this blog installment provides a high-level overview of our assessment approach, the areas explored, the various assessment types, and deliverables. A typical assessment engagement can be completed in as little time as two weeks through to a couple of months.
The length of time to complete […]
Integritas is pleased to announce the launch of our ITIL / IT Service Management training service, including CoBit and IT Governance. We offer a full compliment of ITIL and related courses, including CoBit and IT Governance. All courses are available in both public and dedicated formats, and offered across Canada. For your convenience, we accept […]
We are proud to announce our sponsorship and participation in the Canadian Institute of Chartered Accountants (CICA) conference on IT Audit, Governance and Security from April 6 to 7 at the Sheraton Centre Hotel in Toronto. Please visit our booth and meet the Integritas team. For more information on the conference, please select the link […]