The September/October edition of HDI’s SupportWorld published an article by Wes Gorham, Client Principal at Integritas Solutions, entitled “Business Continuity and Disaster Recovery: A Straightforward Approach”.  Wes has more than twenty-seven years of business and IT experience, including the delivery of complex BC/DR solutions for clients across North America.  The following is the open excerpt from Wes’ article.

“Don’t put all your eggs in one basket.” This old chestnut is particularly appropriate when it comes to managing risk. Risk represents different things depending on your audience. We often hear of the importance of managing the risks associated with making personal investments. Until we understand investing well enough to weigh equity against the level of tolerable risk, we risk making uninformed decisions that could have devastating results.

If you would like to read the full article you can download Business Continuity and Disaster Recovery – A Straight Forward Approach – September 2011 here.  If you have any questions about this article please do not hesitate to contact us.

The the June, 2011 edition of itSMF International Official Magazine “At Your Service” published Derek Gillard, ITSM Practice Principal, article ”Managing Continual Service Improvement”.  The following are a couple of the open paragraphs from this article.

The theme of Continual Service Improvement (CSI) has always been an integral component of the ITIL framework. However, with ITIL V3 it ha moved from the background to front and centre. In earlier versions of ITIL it was essentially implied or embedded within process areas.

CSI has evolved into a key discipline of its own and is critical to the success of any IT Service Management (ITSM) initiative. In fact, I would argue that the approach, definition, implementation, and execution of CSI may ultimately determine the fate and longevity of the ITSM Program in your organization thus it is essential to focus appropriate attention and the right resources to it.

You can read the full article by downloading At Your Service – itSMF Canada National Newsletter – June 2011. If you have any questions about this article, or any other questions, please do not hesitate to contact us.

In March, 2011 Derek Gillard, ITSM Practice Principal, presented “Practical, Real-World Guidance For Embarking On The Service Catalogue Journey” at the itSMF Executive Luncheon event in Toronto.  You can download a copy of this presentation Service Catalogue Journey – itSMF Executive Luncheon – Toronto – March 10, 2011 – Final.

If you have any questions about this presentation, or about Service Catalogues, do not hesitate to contact us.