Our ITSM Continual Service Improvement (CSI) Services are designed to help our clients design new processes, enhance and improve existing processes, and plan for the deployment and activation of those processes. In order to ensure success, these service offerings address the process, organizational, people and technology components of Service Management. Our portfolio includes:
Process Design – leveraging our IP and collateral (Process Guides, Templates, etc.) we can quickly build processes based on ITIL® and industry best practices, customized and tailored to meet the specific needs and requirements of clients.
Process Improvement – enhance and improve existing processes to meet changing business needs and requirements.
Process Implementation – build and execute an Implementation Plan to deploy the processes into your environment, which often includes process and technology training along with the introduction of new process-enabling tools.
The key objectives of these services include:
- Identify and prioritize ITSM processes to design and/or improve.
- Identify Process Owners to ensure overall process accountability.
- Define workflow of key process activities, steps and tasks.
- Define roles and responsibilities to ensure process accountabilities are clear and concise.
- Define policies to put boundaries and a frame around each process.
- Define Key Performance Indicators and metrics to measure process effectiveness.
- Define process-enabling technology requirements.
For further information on other IT Service Management offerings see links below: