Integritas has experience in the selection and implementation of industry leading IT Service Management technologies including Service Now, BMC Remedy, HP Service Manager, iET Solutions, Front Range and others.
Our experience has taught us that the most effective tool set implementations are those that consider processes, workflows, and most importantly Organizational Change Management. We recommend that clients who are looking at tool set implementations take a holistic approach that considers those key elements. We can assist you in your Technology projects with:
Technology Assessments – review your ITSM objectives, tools, capabilities and gaps such that you can understand where new technologies can best assist you.
Technology Selection – we can assist you in defining your requirements (business, functional, and technical) and preparing documentation and RFP’s to help you select the technologies that best fit your needs. We can also help you in the vendor selection process to provide unbiased advice on selecting the technology that best meets your objectives.
Technology Implementation – once you’ve decided what tool sets are best for you, we can guide you through the implementation to ensure that your technology is not only built and configured to meet your process and workflow needs but also considers how your people will adopt and embrace the new tool (Organizational Change).
For further information on other IT Service Management offerings see links below: