“Nothing ever happens until you sell others on the idea of change.”  Selling is a soft skill that belongs in the BA’s repertoire of capability. It addresses a real need.  It’s about connecting with people through both their emotions and their requirements to address the fact of and need for change.  This presentation provides a 6 step approach to preparing for, recommending and following up on change.  See http://www.businessanalystworld.com/calgary/program-sessions.html for details.

Once internal professionals were only expected to be knowledgeable in their area of expertise and to make recommendations about technical or professional issues. Today IT and other professionals working inside organizations are being asked to link their expertise more directly to organization results.  As a consequence, IT professionals of all stripes and levels are expected by their managers, as well as their clients, to be effective change agents and value-adding Business Partners.

Integritas provides customized development programs designed to improve the abilities of IT professionals in the areas of project leadership, internal consulting, interpersonal skills, management of change, conflict resolution and many other requisite skills.  We also provide a unique service of team-based or one-on-one coaching to IT professionals designed to meet the specific needs of your organization.

Our Leadership and Professional Development Practice leverages two key tools to deliver our services:

• 360 Profile Assessments - which assist individuals in identifying personal and professional goals and developing action plans through understanding their strengths and areas of improvement.
• Powerful Professionals© Training Program - which prepares professionals to deliver their expertise more effectively through workshops, team and personal coaching, and follow-up focused training in soft skill areas that most benefit the client.

At the core of the Powerful Professionals Training Program is a 2-day highly interactive workshop that provides significant value in and of itself.  The content of the workshop has been built and modified over time based on data and input received from the over 60,000 professionals who have been involved in Powerful Professionals as participants or 360 respondents.  The workshop uses engaging presentations, group discussions and experiential-based practice sessions to ensure that the learning is directly applicable to the participants’ IT professional experience.

Activities include:

• How to use an effective 5 stage consulting process;
• How to clarify expectations and roles;
• How to ask effective questions;
• How to sort out complex situations; and,
• How to sell ideas and gain commitment

This workshop benefits IT professionals and their organizations in

1) Developing more client oriented professionals and teams;

2) Supporting professionals in expanded, value adding roles; and

3) Enhancing collaboration with clients, colleagues and managers.

We offer Powerful Professionals both dedicated and public formats.  To view our public course schedule go to Training page.  For more information on our dedicated courses or to book a course, please Contact Us.

Helen Gilbertson and Wilko van de Kamp presented at the itSMF-SAB breakfast their real life experiences across their customer base with recent tool implementations. They shared some of the challenges that were faced and some recommendations on how to address similar challenges by avoiding them or turning them into quick wins. Do new tools present new challenges? Or do we see the same challenges and just have to address them differently?

To download the ITSM Tool presentation by Integritas please click here. If you have any questions about this presentation, please do not hesitate to contact us.

Integritas presented a session on IT Governance at the joint ITSMF USA/HDI Fusion National Conference in September 2011. The presentation, which was delivered by Glenn LeClair, Training Practice Principal at Integritas Solutions, was a study in Governance and the key aspects of success and failure.

The theme of the presentation was the experience of:

• “Two large, bureaucratic organizations with competing mandates and a shared deliverable, managing the most complex technology that existed at the time.”
• The governance structures of the US Army and Navy were unprepared for the attack by the Japanese Navy on Dec 7, 1941.

This presentation relates current IT governance to the events that led up to this day.

IT Governance Lessons from Pearl Harbor – itSMF Fusion – Glenn LeClair – Presentation – Sep 2011

“Don’t put all your eggs in one basket.” This old chestnut is particularly appropriate when it comes to managing risk. Risk represents different things depending on your audience. We often hear of the importance of managing the risks associated with making personal investments. Until we understand investing well enough to weigh equity against the level of tolerable risk, we risk making uninformed decisions that could have devastating results.

If you would like to read the full article you can download Business Continuity and Disaster Recovery – A Straight Forward Approach – September 2011 here.  If you have any questions about this article please do not hesitate to contact us.