ISO/IEC 20000 is an international standard for ITSM and a requirement for IT Service Providers in their response to business opportunities. ISO/IEC 20000 perfectly aligns and compliments the ITIL® best practices, providing a comprehensive approach to quality service delivery. ISO/IEC 20000 certification is necessary for all companies striving toward high-quality service delivery.
ISO/IEC 20000 Practitioner Course
This 3-day interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its application. It is aimed at practicing IT practitioners who wish to assist organizations to prepare for certification under the itSMF’s ISO/IEC 20000 certification scheme.
The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme.
An exam will be conducted at the end of the training.