This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL®). It describes the IT Service Management Lifecycle and reinforces traditional classroom learning with ITIL® simulation as a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL® best practice. The use of simulation brings to life the behavioral and process issues faced by IT organizations. This is done through realistic ITIL® simulation scenarios to which participants can directly relate and have actual experience with.
Our ITIL® V3 Foundation courseware has been fully accredited by the EXIN Examination Institute and is delivered by accredited instructors. The 3-day course is 50 percent lecture and 50 percent interactive simulation and discussion of the learnings. The optional ITIL® Version 3 Foundation Certification Exam is administered at the end of the course.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
For more information or to register for an upcoming course, please refer to our Training Schedule page.