ITIL v3 Intermediate Courses
Intermediate-level courses provide IT professionals with the knowledge, skills, and competencies required to apply or manage the application of specific areas of ITIL best practices in a Service Management environment. The Intermediate level is a dual-stream certification series, each with a distinct audience and set of objectives.
Service Lifecycle Courses
The primary focus of Lifecycle courses lies on the Lifecycle itself, the use of processes and practices, and the management capabilities that are needed to deliver quality Service Management practices in an organization. The Lifecycle courses will be of interest to those who wish to understand the complete Service Lifecycle, the use of processes, and the management of these processes. There are five Lifecycle courses, each associated with a specific element of the Lifecycle: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI).
All participants must hold an ITIL v3 Foundation certificate or ITIL v2 Foundation + v3 Foundation Bridge certificate. Minimum 4 students and maximum of 18 students per class.
Service Capability Courses
The Capability courses enable participants to achieve better understanding of the Service Lifecycle, the processes and activities within specific capabilities, as well as the execution of these processes and activities. The Capability courses will be of interest to those who seek deeper understanding of specific IT Service Management processes, process activities, and the execution and use of these processes throughout the Lifecycle. There are five Capability modules: Planning, Protection, and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support and Analysis (OSA), and Release, Control, and Validation (RCV).
All participants must hold an ITIL v3 Foundation certificate or ITIL v2 Foundation + v3 Foundation Bridge certificate. Minimum 4 students and maximum of 18 students per class.
Managing Across the Lifecycle Course
The Managing Across the Lifecycle course brings cohesion by linking all the phases of the Service Lifecycle together and is the final building block before participants become ITIL Experts. This course rationalizes ITIL knowledge, brings additional knowledge, and builds skills that are not covered in the Lifecycle or Capability courses. The MALC certification completes the Intermediate stream by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.
Candidates for this course must hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Minimum 4 students and maximum of 18 students per class.
For more information or to register for an upcoming course, please refer to our Training Schedule page.