ITSM Tool Implementations – Lessons Learned and Quick Wins, by Helen Gilbertson and Wilko van de Kamp.
Helen Gilbertson and Wilko van de Kamp presented at the itSMF-SAB breakfast their real life experiences across their customer base with recent tool implementations. They shared some of the challenges that were faced and some recommendations on how to address similar challenges by avoiding them or turning them into quick wins. Do new tools present new challenges? Or do we see the same challenges and just have to address them differently?
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